Contact

Email [email protected] with the app version, device, iOS or iPadOS version, theme, language, difficulty and a short description. Include only what is needed; omit children’s personal details, home addresses, payment details and the full parent packet.

Your first hunt

The guide takes you from theme selection to the reward. Mori and the Bird in the Theater is fully free. Other adventures require the one-time unlock. Browsing the catalog and descriptions is free.

Printing and PDFs

Open your preparation and view the print packet. Choose A4 or US Letter, save the PDF or print using your device’s share options. Print at actual size for puzzles with cutting or folding. Read the parent instructions and hide loose search cards separately when directed. Keep answers and the reward location with the grown-ups.

When the team gets stuck

Read the task and examine the physical clue together, then use a hint. The parent entry offers additional help and puzzle continuation where needed. If a hunt is too difficult, prepare a new one on Gentle; a saved hunt keeps its original puzzles.

Restoring purchases

In the parent area, open the all-adventures button and choose Restore purchases. Complete the parent check and use the Apple Account that made the original purchase. Connect to the internet. A purchase awaiting family approval remains pending until Apple approves it. The free hunt remains available.

Price unavailable

The app loads the current local price from Apple. Check your connection and retry. A missing price does not confirm a purchase. There is no subscription. Apple handles payments and refund requests through Report a Problem.

Pause, resume and delete

Progress is saved locally so you can continue on the same device. Find and delete preparations in My hunts. Deleting the app can remove local hunts, so consider this before reinstalling to troubleshoot. There is no Clumori account or cross-device synchronisation.

Internet and devices

Clumori supports iPhone and iPad with iOS or iPadOS 17 or later. Once prepared, a hunt can be played offline on one shared device. Purchases, restoration and web help need internet; wireless printing may require a local network. Read the privacy policy.